FAQ

Auf dieser Seite finden Sie die Antworten auf die häufigsten Fragen.

Im ersten Teil finden Sie den Demo- Protokolle in allen zur Verfügung stehenden Sprachen.
Im 2. Teil sind die FAQ in deutscher Sprache und
im 3. Teil finden Sie diese in englisch.

On this page you will find the answers to the most frequently asked questions.

In the first part you will find the demo protocols in all available languages.
In the 2nd part you will find the FAQ in German and
in the 3rd part you will find them in English.

Tips

What are the consequences of withdrawal?

If you withdraw this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without delay and within fourteen days from the day on which we received the notification of your withdrawal of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless explicitly agreed otherwise with you; in no case will you be charged for this repayment. If you have requested our services to begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the point in time at which you notify us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract. The compensation that you should bear shall be staggered as follows in the event of withdrawal:

• diepruefer.de has not yet assigned an expert: Customer gets 100% back, you pay 0,00 €.

• diepruefer.de has assigned an expert to you and the expert has not yet been to the vehicle, you pay a handling fee of 30,00 €.

• diepruefer.de has assigned an expert to you and the expert was at the location of the test object without performing the appraisal: You pay a handling fee of 30.00 € and a travel fee for the travel of the expert of 40.00 €, thus a total amount of to 70.00 €.

• diepruefer.de has assigned an expert to you, the expert was at the location of the test object and the appraisal was carried out, but the expert has not yet written a report: You pay 80% of the total price of the respective assigned inspection service.

• In the event of a withdrawal of the order for the product "Used car snapshot", the flat withdrawal fee is 30.00 € gross.

Our terms and conditions as well as the withdrawal policy can also be found on our website.