FAQ

During the processing of the order, various circumstances may arise which result in a withdrawal or termination of the order:

1. During the order, an incorrect vehicle or price category was specified
Should it turn out after the order that the vehicle to be tested is to be assigned to a different vehicle or price category than was specified during the order, this is associated with a rebooking or withdrawal of the order. In case of rebooking, the difference from the price of the correct service shall be paid, provided that the price of the correct service is higher than the price of the originally ordered service. If the price of the correct service is lower than the price of the originally ordered service, you will be refunded the difference. In the event of withdrawal before the appraisal is performed, you will be refunded the amount of the service less a withdrawal fee and, if applicable, a flat-rate travel fee. 

2. Your order could not be assigned
Unfortunately, we were unable to assign your order to any of our local automotive experts. Our automotive experts were not able to realize your order for undefined reasons (these include, for example, illness, schedule commitments, vacation, training and other events). From our point of view, therefore, no order was placed. Accordingly, you will not be charged and you will be refunded the full amount of the service.

3. The next possible appraisal date would be too late for you
Unfortunately, we could not realize the appraisal of the ordered vehicle in a reasonable time for you. From our point of view, therefore, no order has come about. Accordingly, there are no fees for you and you will be refunded the full amount of the service.

4. Insufficient appraisal conditions
In the context of the appointment for the appraisal, our automotive expert inquired about the existing conditions. He informed you about the possible reduction in quality in the condition assessment, which could result from restrictions in the visual or functional inspection. As a result, you decided to withdraw the order. In this case, you will be refunded the service amount less a withdrawal fee in the amount of 30.00 €

5. The motor vehicle expert has already set off for the appraisal, but could not carry it out
The appraiser was only informed on site that, for example, the vehicle is at another location, is in the workshop, or the seller was not present, so that he could not carry out the appraisal on the agreed date. A new appointment was made - on which the inspector will leave again for the inspection. In this case we will charge a flat rate of 40,00 € for the empty journey. There are no withdrawal fees or refunds.

6. your vehicle was sold before the motor vehicle expert has left for the appraisal
Unfortunately, the vehicle to be appraised was sold in the meantime. Our motor vehicle expert was informed in time about it, so that he has not left to the place of the appraisal. Thus, no empty run has arisen and you will receive the amount of performance less a withdrawal fee in the amount of 30.00 € refunded.

7. Your vehicle was sold after the motor vehicle expert has left for the appraisal
Unfortunately, the vehicle to be appraised was sold in the meantime. Unfortunately, our motor vehicle expert was informed only after arrival at the place of the appraisal about it. In this case, you will receive the service amount less a withdrawal fee in the amount of 30.00 € and a travel allowance in the amount of 40.00 € refunded.

8. Order withdrawal before the start of the appraisal at the vehicle location
After arrival of the motor vehicle expert at the place of the appraisal, insufficient conditions for a qualified vehicle appraisal had to be determined, which could not be identified due to false information on the part of the provider before. In the worst case, the provider refused a qualified appraisal altogether. The order had to be canceled before the appraisal began. In this case, you will receive the service amount less a withdrawal fee in the amount of 30.00 € and a travel fee in the amount of 40.00 € refunded.

9. Order withdrawal after the start or completion of the assessment
Should you withdraw the order during or after the implementation of the assessment you will not receive a refund of the service amount or credit. 

10. Withdrawal from the order for the product "Car Snapshot" 
In the event of a withdrawal of the order for the product "Car Snapshot", the fee shall be a flat rate of € 30.00 gross.

Please refer to our General Terms and Conditions for detailed information regarding the amount of the respective fees.